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Treadmill Repair

We pride ourselves on being a one-stop shop for all services you’ll need when purchasing, owning and maintaining a piece of equipment. When it comes to our customers, we’re in it for the long term and that includes repair and services beyond the sale.

In the event that your equipment breaks down, our in-house service team will come in and repair the equipment in your own home or commercial facility. No need to worry about coordinating with a third-party repair company.

Trust The Experts

Treadmill repair and any kind of fitness equipment repair is best done by a professional technician. Simple tasks such as lubrication can be completed without a professional technician, but other services involving more complex repair will save the need for further repair down the line.

The Importance Of Treadmill Maintenance

Treadmills are large and complex cardio machines, so it’s not unheard of to spend hundreds or even thousands of dollars on one to set up in your own home. With that cost in mind, it only makes sense that you want to prolong the life of your treadmill and avoid any costly repairs. Properly caring for treadmills with routine maintenance is the best way to avoid the need for equipment repair.

By maintaining your treadmill, you’ll reduce the chances of a machine break-down. In addition, poorly maintained treadmills can be dangerous to use, so you’ll also reduce your chances of being injured while using the machine.

Preventative Maintenance

The physical state of your equipment can be affected by several different factors, like the number of users, frequency of use, duration of use, whether it's used for walking or running and even the environment it’s stored in. That’s why it’s important to consult with the experts, so we can recommend a program based on all these factors.

Our number one goal is to keep your workout gear running smoothly for as long as possible. Our preventative maintenance program keeps your products in tip-top shape while reducing equipment downtime. It’s a great way to extend the life of your equipment without having to shell out for costly major repairs down the line.

Whether it’s a treadmill, elliptical, rower, or spin bike, we offer a variety of preventative maintenance programs to best suit your needs. Because let’s be honest, nobody wants to work out on something worn out. A little routine maintenance goes a long way in preventing issues with your fitness equipment.

Reactive Maintenance

As much as we encourage routine preventative maintenance, we know that's not always possible and treadmills may break down unexpectedly. For unexpected residential or commercial repairs, it's as easy as giving our service department a call to schedule an appointment. If it is unclear what the source of the issue is, a technician may need a diagnostic appointment in order to know if ordering parts is required.

Warranty

If you are experiencing an issue with any equipment that is covered by a manufacturers labour warranty, please contact your local service department. The more information provided about the issue and equipment it is occurring on, will speed up the repair process. Please be aware that manufacturer's warranties vary, and coverage of parts, labour, and diagnosis will depend on the manufacturer and the product. If you require clarification on your warranty, or would like to know if your product is eligible for warranty service, please refer to your equipment warranty manual, or contact our service department. Different parts of your machine will be under different warranty lengths. For example, on a treadmill the frame, motor and labour warranty will often be covered for a different amount of time. Information about warranties can be found on the product page on our website, or you can give us a call and we can look it up for you.

Non-Service Warranty

For equipment without manufacturer's labour / parts warranty, pricing for these appointments is as follows:

Diagnostics: Manufacturer's labour warranties do not cover diagnostics, however, with the use of the service request form, we can often diagnose and order necessary parts prior to our visit in order to cut down on labour costs.

Parts: Parts required to repair equipment will be quoted and presented to the designated contact person at the facility. Parts will only be ordered once the purchase has been authorized.

Cleaning

When it comes to proper treadmill care and maintenance, cleanliness is of the highest importance. It is an easy way to maintain your piece of equipment outside of servicing it. Dust can have a big impact on the integrity of the machine and can quickly clog the treadmill motor. Vacuuming the area around and underneath the treadmill at least once a week will help reduce the amount of dust buildup in the space and the machine. Pay special attention to the area at the rear of the machine, as any debris from your shoes will slide off the walking belt and accumulate here. Sweat can also have a large impact on the performance of your treadmill. Be sure to wipe down the treadmill after each use, regardless of duration or intensity, as this will help reduce the risk of moisture build-up on the machine.

After each use, be sure to wipe down the console of your treadmill with a cleanser specifically designed for gym equipment. Consoles should not be wiped with anything with a lot of moisture to avoid damage to the buttons and especially if you have a touch screen console.

Every couple of weeks, it’s also a good idea to vacuum around your treadmill deck (the part that you run/walk on) as well as dusting the deck itself. Otherwise, dust and debris can eventually make its way into small crevices and could eventually reach the motor of the treadmill, causing expensive damage.

If possible, you should also take the time to clean and carefully dust the motor area of your treadmill about once a year. Just be sure to follow the instructions for this provided in your owner’s manual so as to avoid damage to the motor itself, or you can call us and leave this step for our technicians.

Belt Care

The belt is one of the most important parts of a treadmill, but it’s also the part that will likely deteriorate quickest. Clear the belt area of dust and dirt and assess the walking belt for noticeable signs of wear or damage at least once a week. Then, adjust the tension and alignment of the walking belt. Improper belt alignment and tension will not only cause damage to the machine, but it can also affect the way you exercise and may even lead to injury.

Lubricating Your Treadmill

Unless you purchased a self-lubricating treadmill, you’ll also need to take the time to manually lubricate the many moving parts on your machine every so often. Check your owner’s manual to determine exactly what type of lubricant you should use and how often the machine needs lubricated based on use.

Motor Care

Motor maintenance may seem daunting at first but it’s actually quite easy. Start by simply removing the motor cover, which generally resides at the front of the treadmill base. From there you will be able to remove any dust, debris, or hair that may clog up the inner mechanics of the machine. A treadmill bogged down with hair and dust will not run as quickly and deteriorate. Additionally, excess hair in the treadmill motor may lead to a small fire or short in the machine’s electrical system.

Checking The Treadmill’s Screws

One of the most basic yet important maintenance steps you can take with your treadmill is to check the screws before using. All of the screws that were used to assemble your treadmill can gradual loosening over time, especially with heavy use. For any piece of fitness equipment screws should be tight to ensure safety and durability. If you do need to replace any screws, be sure to order them directly from the manufacturer, or contact one of our technicians to ensure a different type of screw will not damage the area.

Levelling the Belt

Most Treadmills have adjustable rear leveling feet. Make sure that the running surface is level. If the treadmill is placed on a uneven surface, adjusting the rear feet can help, but may not completely compensate for extremely uneven surfaces. Treadmills that are not level can cause misalignment of the belt, uneven belt wear, and possible injuries for the user.

Residential vs. Commercial

Repair and services for a residential home gym will be different for a commercial setting, such as a gym or business fitness facility. This all has to do with the level of use the exercise equipment endures. Regular maintenance is even more important in a commercial setting. Maintenance programs can be created based on the type of gym, company and equipment you have, as well as the services needed. Maintenance programs are not fixed and we are happy to adjust the plan based on the needs of the company and owner. Maintenance programs for a commercial setting are affordable and should keep your equipment working well for years to come.

Assembly

Professional assembly completed by our knowledgeable technicians can also help avoid repairs and reduce future cost. If the treadmill is assembled with loose parts, or not levelled this is something the owner wouldn't necessarily notice until the damage is done. Assembly is offered at an extra cost, but includes delivery, assembly, equipment testing and all garbage will be taken away after. Many customers find this to be the best option for their new fitness equipment. In addition, aside from building the equipment, treadmills are very heavy and can be difficult to transport to the desired location.

Equipment Relocation

Need a piece of equipment moved safely? Whether its two feet to the left or across town, let our experienced installers move your equipment safely and efficiently. In addition to moving the equipment, they will also ensure that it is running as well or better than it was prior to the move.

Relocations are charged at an hourly rate. Please contact your local Fitness Experience to obtain a specific quote, based on the type of equipment you'd like moved and where it is going.

Conclusion

Knowing how to properly maintain your treadmill will keep it in safe operating condition and will save you money on unnecessary repairs down the road. At Fitness Experience we pride ourselves on being an all encompassing company, by offering complete servicing and install of your new fitness equipment. No matter what kind of Fitness Equipment you have, our experienced team of technicians can try to find a repair solution to get your fitness equipment working again as soon as possible.

If you would like to complete basic treadmill maintenance yourself, please refer to our video below outlining the basic steps of treadmill maintenance: